Bayless Conley

Here are some helpful download tips when purchasing from our store.

  1. How do I save my download?
  2. I never received my download
  3. How do I save my downloadable files in my order?
  4. How do I unzip a file?


How do I save my download?

Many times the user will click on Open or the file will automatically save to a temporary file which plays in their media player.  The problem is the file has never been saved.
 
Instead of clicking on the file, please "right click" on the download link, and select, "Save Target As".  This will allow you to chose a location on your computer to save the file to.

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I never received my download
Sometimes our emails end up in Junk mail folders and/or appear as SPAM to various email system.  Our store sends email from "answersbc@answersbc.org". Please ensure that your SPAM and JUNK email settings permit this address thru.

Some ISP's (Internet Service Providers) have begun to block our mail system. If this is the case, you'll need to update your order with a new email address.

The latest SPAM software will block some automated emails from our systems unless someone approves the message BEFOREHAND. For example:

I apologize for this automatic reply to your email.

To control spam, I now allow incoming messages only from senders I have approved beforehand.

If you would like to be added to my list of approved senders, please fill out the short request form (see link below). Once I approve you, I will receive your original message in my inbox. You do not need to resend your message. I apologize for this one-time inconvenience.

Click the link below to fill out the request:

If your SPAM software does this, you will need to make sure and approve our emails beforehand.

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How do I save my downloadable files in my order?


The download(s) will be available for approximately 1 week from today. If you wish to save the file to your computer, click on the download link from the email you received. You will then be prompted and asked where to save the file. Select a familiar location on your computer to save the file. The downloaded file will be a "zip" file. You will need to unzip the file to listen to the MP3's. For instructions on how to unzip a file, see below.


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How do I unzip a file?
Windows computers (XP and newer)
Windows XP has its own built in unzip program. To use it, simply click on the compressed file (.zip). A menu will open from which you can save individual files to your computer. Just click and drag or copy the file you want and drop it in the desired location. Also, in the left hand column there is a link to "Extract all files".

NOTE: You can play a file directly from the zip file. However, that might cause problems in the future. To ensure this doesn't happen, please unzip your files and save them to your computer before using.

Windows computers (older than XP)
Customers having older versions of Windows operating systems will need to download an evaluation copy of Winzip software. We recomend using Winzip although you may use other popular software vendors if you wish. Instructions to use WinZip are found here.

Macintosh computers (Mac)
Macs have their own built in unzip program. To use it, simply click on the compressed file (.zip). A menu will open from which you can save individual files to your computer.

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